Why do Modern Hospitals Need an Advanced Queuing System?

hospital queuing system

The healthcare industry is the only sensitive industry where every second matters. A little delay in a service risks someone’s well-being and life. Therefore, hospital management must manage their time very smartly and try to give on-time services to their patients. We are in the modern era where the healthcare industry uses smart strategies to improve its services. However, the long queues at the hospital premises waste the staff’s time and spoil patients’ experience. This is why modern hospitals use queuing systems at their premises. It is a cloud-based system that helps control the long waiting lines of patients and increases the efficiency of daily hospital operations.

Now, let us understand why it is good to integrate a queue management system for hospitals through reading this guest blog.

Important Reasons to Use Queue Management System For Hospitals

The following are the important reasons modern hospitals must integrate a queue management system. 

Online Appointment Bookings

The hospital queue management system provides online appointment booking features. With this feature, patients can book their medical appointments online. They also have the advantage of selecting the booking slot timings with their preferred medical staff that fits their timetable well. Patients can fix their booking slot from the service booking page through any Android or iOS mobile app.

This feature is beneficial, especially for the disabled and old patients as they can’t go to the hospitals repeatedly to book appointments. The software keeps records of every appointment so that staff members don’t have to manage manual registers and booklogs. This feature reduces the chances of booking mistakes like double bookings and late cancellations.

Smoother Self-Check-in Process

When patients enter the hospitals, they must go through the registration process, during which the staff cross-checks their details and keeps their records. This process is time-consuming and sometimes results in human error. That is why the hospital queuing system provides a digital self-check-in process where the patients check in at the hospitals without the help of any staff member. Here, patients scan the QR code present outside or enter their basic details through the Kiosk system. After this, the software gives a new webpage where patients choose the reason for their appointment. With this, the system provides a unique ticket number to every patient that shows the patient’s serial number in the queue. This reduces patients’ stress of securing a spot in the lines and allows them to get on-time services. 

Saves Staff’s Valuable Time

The hospital’s medical staff are under too much pressure and have an extra work burden. They don’t get enough time to relax which sometimes affects their productivity and service quality. However, it is better to use a hospital queuing system for staff members. It automates the daily routine tasks of the hospitals such as scheduling appointments, data recording, bill tracking, etc. This reduces the staff’s workload and saves them a lot of time which they use for other important tasks. The software allows employees to focus on providing relaxing services to patients.

Monitors Queue in Real-Time

Hospitals are the places where there is always the risk of infections and diseases. The long crowded lines increase the chances of getting infected and ill. So, staff must remove these long lines to ensure patients’ safety. For this, the queue management system allows staff and managers to observe queues in real-time. Their dashboard gives them a real-time view of average service time, number of patients, how many patients have been served, how many are pending, etc. This helps staff find any crowded areas and allocate staff members according to their needs. This results in smoother and easier operations.

Reduces Patients’ Anxiety

There is always a stressful and serious situation for patients in hospitals. And when they stand in long waiting lines without any proper information or updates, this increases their stress. 

However, the queue management system helps improve patients’ experience. It sends live updates to patients about their average waiting times, patients in front of them, and if any changes in the queue. This information helps patients to make informed decisions and reduce their stress. Also, the software sends patients reminders when their turn is coming near. All these notifications help improve patients’ experience and create a good image of the hospital.

Integrates With Third-Party Systems

The hospital queuing system easily integrates with third-party systems to increase functionality. It easily integrates with different payment systems so that patients can pay for their services without any problem, using their preferred method. Also, it provides third-party integration with Hospital Information System APIs (Plato, Elite Plus). These features help increase the efficiency of operations and result in the smooth running of services.

Data Collection and Reports

In hospitals, countless operations take place daily across different departments. The hospital must regularly monitor all these activities to prevent any major problems before they happen.

However, it is difficult to keep track of all the operations and records. That is why Queue management systems collect valuable data on average wait times, patient satisfaction, and other operations and generate reports. The hospital management can analyze this data to find new trends, and improvement areas that help increase the patient experience. This feature improves efficiency and fosters a culture of continuous improvement within the organization.


Nowadays, the medical industry needs technology to grow and improve the quality of its services. That is why it is important to use a queue management system for hospitals. It has many advanced features that make patients’ journeys tension-free and create a hospital’s good image.

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